Hotel Classification

Basic Info

Identification of the Technical/Operational Specifications and Rating Critera for Hotels and their Classification in “Stars”.

Operation Licences of Hotels that have been issued under the current Legal Framework, cease immediately to be in effect in 31/12/2017.

Until that date, all Hotels are required to obtain the new Classification Certificate under the New Legal Framework (M.D. 216 – GG 10/B-09/01/2015)

Hotels are obliged to be classified in 5 different star categories based on the following table:

Star Class	5*****	4****	3***	2**	1*
Minimum amount of points based on Optional grade able criteria.	5500	4000	3200	2200	1500

The minimum number of points is identified through optional gradeable criteria that are required for the classification.

In all situations and classes the Obligatory criteria must be fulfilled.

For the classification of Hotels, for which the Architectural blue prints approval has been published, under the terms of the previous legislation (P.D. 43/2002 – GG 43 A’) the obligatory technical specifications are not evaluated. Only the collection of the minimum required points for each category is evaluated.

Alternatively, the facility owner may ask for the classification of the hotel according to the total of technical and operational specifications and gradeable criteria without the previous approval of the amended Architectural Blueprints.

Specially for Hotels, under the New Legal Framework, a big increase in total rating is expected when there are Certified Management Systems based on the following table:

Development of Environmental Systems a. ECOLABEL, EMAS, ISO 14001 b. GREEN GLOBE, GREEN KEY, TRAVELIFE or other specialized standards/certificates c. Organic/Bio Agriculture or use of Bio Products The points are multiplied by the number of existing certificates	a. 200 b. 150 c. 150
Certification of Quality Systems: (e.g. ISO 9001:2008, European Hospital Quality of HOTREC or other standards) The points are multiplied by the number of existing certificates	100
Certification of Food Quality Systems a. ISO 2200:2005 b. HACCP, CODEX ALIMENTARIUS The points are multiplied by the number of existing certificates	a. 200 b. 100
Certification under ISO 26000 – Social Responsibility Standard or other CSR standards The points are multiplied by the number of existing certificates	100
Inclusion in the “Greek Breakfast” Program of the Greek Chamber of Tourism	200
Special Mark of Quality Greek Cuisine or any Local Cuisine Mark based on any accredited standard (private or state)	150
Complete Customer Complaints Management System (if no Quality System is active)	100

Procedure

Stage 1:	Collection and Pre-assessment of the basic documentation of Hotel Operation

Stage 2:	Audit in the premises of the Facility (at least one day) by Certified and Specialized Consultants – Engineers of our Company. The Audit will include evaluation of the whole Facility under the provisions of the New Legal Framework.

Stage 3:	Full Report in which you will have a clear picture of the current state (rating-wise) of your facility, per criterion. This report will also include potential issues that might rise due to non-comformity with the current Legal Framework (differences between the current Operation Licence and the actual Facility, shortcomings in required permits etc.) Proposals to achieve the optimal – wished classification of the facility Proposals for actions that are required to acquire ISO Certificates that boost the rating of the facilities

Stage 4:	Application filing to the relevant Hotel Chamber.
Stage 5:	Invitation of the Certification Body for official Audit and Rating/Classification of the facility

Stage 6:	Support during the official Audit by the Certification Body.