ISO 9001
General Info
ISO 9001 is part of the ISO family of certifications and describes the requirements of Quality Management Systems, where every company will be able to evaluate, validate and prove its ability to satisfy customer requirements, legislative requirements and also requirements of its own.
Through ISO 9001, the Process Approach Model is established, which includes the following main points that are followed during the development of a Management Quality System:
- Declaration of Quality Policy with certain calculable goals
- Identification of the Company’s/Organization’s Processes
- Identification of the requirements of the Customer for every process
- Conditioning of the Inputs of every process
- Identification of the required resources for every process (HR, Infrastructure, Work Environment, Financial Resources/Capital)
- Standardization in the execution method for the required actions for the implementation of the process, based on a set of predetermined responsibilities and duties for the company’s staff.
- Monitoring, Measurement and Data analysis of the results of every process with the goal to:
- Satisfy the customer and
- Continuously improve the process.
Procedure
| Stage 1: | Mapping of the current state |
| Stage 2: | Listing of all deviations from the Provisions of the Law and the prerequisites of the Standard |
| Stage 3: | Succesful Installation and Application of the Company’s Management System |
| Stage 4: | Trial Operation of the Management System |
| Stage 5: | Staff/Personnel Training |
| Stage 6: | Selection of a Certification Body |
| Stage 7: | Approval of the Certification Body’s offer by the Company and Setting of the on-site Inspection. |
| Stage 8: | Onsite Inspection |
| Stage 9: | Result of the Inspection |
| Stage 10: | Prompt Fullfillment of all Corrective Actions with the Assistance of the Consultant |
| Stage 11: | Issue of the Certificate (3-year Validity) with annual audits by the Certification Body |
| Stage 12: | Optionally, the company may continue cooperating with the consultant in order to successfully abide with all the ongoing requirements of the Certificate. |
ISO 9001 and Tourism Facilities Classification
The certification of a Quality Management System under ISO 9001 is not compulsory for the Classification of Hotels or Rentals-Furnished Rooms and Apartments in its respective category (stars/keys).
However, the application of such a System (along with its subsequent certification) leads to the fulfillment of the respective Optional Criterion for both categories (Hotels and Rentals-Furnished Rooms and Apartments).
We emphasize on the fact that the certification of the company with ISO 9001, boosts the total rating by 100 points (Hotels) or 150 points (Rentals-Furnished Rooms and Apartments).
General Info
ISO 9001 is part of the ISO family of certifications and describes the requirements of Quality Management Systems, where every company will be able to evaluate, validate and prove its ability to satisfy customer requirements, legislative requirements and also requirements of its own.
Through ISO 9001, the Process Approach Model is established, which includes the following main points that are followed during the development of a Management Quality System:
- Declaration of Quality Policy with certain calculable goals
- Identification of the Company’s/Organization’s Processes
- Identification of the requirements of the Customer for every process
- Conditioning of the Inputs of every process
- Identification of the required resources for every process (HR, Infrastructure, Work Environment, Financial Resources/Capital)
- Standardization in the execution method for the required actions for the implementation of the process, based on a set of predetermined responsibilities and duties for the company’s staff.
- Monitoring, Measurement and Data analysis of the results of every process with the goal to:
- Satisfy the customer and
- Continuously improve the process.
Procedure
| Stage 1: | Mapping of the current state |
| Stage 2: | Listing of all deviations from the Provisions of the Law and the prerequisites of the Standard |
| Stage 3: | Succesful Installation and Application of the Company’s Management System |
| Stage 4: | Trial Operation of the Management System |
| Stage 5: | Staff/Personnel Training |
| Stage 6: | Selection of a Certification Body |
| Stage 7: | Approval of the Certification Body’s offer by the Company and Setting of the on-site Inspection. |
| Stage 8: | Onsite Inspection |
| Stage 9: | Result of the Inspection |
| Stage 10: | Prompt Fullfillment of all Corrective Actions with the Assistance of the Consultant |
| Stage 11: | Issue of the Certificate (3-year Validity) with annual audits by the Certification Body |
| Stage 12: | Optionally, the company may continue cooperating with the consultant in order to successfully abide with all the ongoing requirements of the Certificate. |
ISO 9001 and Tourism Facilities Classification
The certification of a Quality Management System under ISO 9001 is not compulsory for the Classification of Hotels or Rentals-Furnished Rooms and Apartments in its respective category (stars/keys).
However, the application of such a System (along with its subsequent certification) leads to the fulfillment of the respective Optional Criterion for both categories (Hotels and Rentals-Furnished Rooms and Apartments).
We emphasize on the fact that the certification of the company with ISO 9001, boosts the total rating by 100 points (Hotels) or 150 points (Rentals-Furnished Rooms and Apartments).
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CONTACT
Energy Financial Group
37 Marathonos Ave.
15351, Pallini
Tel.: +30 2103822218
FAX: +30 210 3822213
E-mail: info@energygroup.gr
37 Marathonos Ave.
15351, Pallini
Tel.: +30 2103822218
FAX: +30 210 3822213
E-mail: info@energygroup.gr
