ISO 9001

ISO 9001 is part of the ISO family of certifications and describes the requirements of Quality Management Systems, where every company will be able to evaluate, validate and prove its ability to satisfy customer requirements, legislative requirements and also requirements of its own.

Through ISO 9001, the Process Approach Model is established, which includes the following main points that are followed during the development of a Management Quality System:

• Declaration of Quality Policy with certain calculable goals
• Identification of the Company’s/Organization’s Processes
• Identification of the requirements of the Customer for every process
• Conditioning of the Inputs of every process
• Identification of the required resources for every process (HR, Infrastructure, Work Environment, Financial Resources/Capital)
• Standardization in the execution method for the required actions for the implementation of the process, based on a set of predetermined responsibilities and duties for the company’s staff.
• Monitoring, Measurement and Data analysis of the results of every process with the goal to:
  • Satisfy the customer and
  • Continuously improve the process.

The certification of a Quality Management System under ISO 9001 is not compulsory for the Classification of Hotels or Rentals-Furnished Rooms and Apartments in its respective category (stars/keys).

However, the application of such a System (along with its subsequent certification) leads to the fulfillment of the respective Optional Criterion for both categories (Hotels and Rentals-Furnished Rooms and Apartments).

We emphasize on the fact that the certification of the company with ISO 9001, boosts the total rating by 100 points (Hotels) or 150 points (Rentals-Furnished Rooms and Apartments).